Personal Data Protection Policy

At Kallpa Tour Operator, we are committed to safeguarding the privacy and protecting the personal data of travelers to various destinations. This policy outlines our approach to collecting, using, and securing personal information in compliance with relevant data protection laws.

This policy applies to all personal data collected, processed, and stored by Kallpa Tour Operator in relation to individuals traveling to different destinations.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, address, phone number, and email address. Travel Details: Itinerary, flight information, accommodation details, and transportation arrangements. Identification: Passport details, visa information, and other relevant identification documents.

Payment Information: Credit card details, billing address, and payment history.

Purpose of Data Collection We collect and process personal data for the following purposes: To facilitate travel bookings and reservations. To comply with legal and regulatory requirements. To provide customer support and assistance during travel. To enhance the overall travel experience.

Consent By providing us with your personal information, you consent to its collection, use, and disclosure in accordance with this policy. You have the right to withdraw your consent at any time.

Data Security We implement technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. Our staff is trained to handle personal information securely.

Data Retention We retain personal data for the duration necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Sharing of Personal Data We may share personal data with third-party service providers, such as airlines, hotels, and transportation companies, to fulfill travel arrangements. We ensure that such entities adhere to data protection standards.

International Data Transfers If personal data is transferred to destinations outside the country where the data was collected, we will ensure that adequate safeguards are in place to protect the data.

Individual Rights Travelers have the right to access, rectify, erase, and restrict the processing of their personal data. Requests related to these rights can be made through our designated contact point.

Data Breach Notification In the event of a data breach, we will promptly notify affected individuals and relevant authorities as required by law. 12. Updates to the Policy This policy will be reviewed periodically and updated as necessary to reflect changes in our data processing activities or legal requirements.

General Information

  • Passengers with compatible symptoms to COVID 19 will not be admitted.
  • Consider choosing regular excursions on a reduced basis (in cases where regular Bus and Van services are offered).
  • Consider booking a larger vehicle in case the transfer is with a guide.
  • Consider not having any snack to minimize the manipulation of elements to reduce the chances of direct transmission.

How to proceed in the event of a suspected or positive case of COVID-19.

In Kallpa, a Crisis Committee will be established with all the parties involved, who will establish and monitor the protocol to be followed, as well as those responsible for ensuring its compliance

  1. If suspected symptoms are shown in a passenger during the journey, the driver of the unit or the coordinator guide must be alerted. The person will be kept isolated from the rest of the group and the local health authorities must be contacted. The tour will be reprogrammed preserving the social distancing to avoid the transmission and spread of the virus.
  2. The travelers country agency must be reported immediately of the situation. 
  3. Until the health authorities intervene, respiratory hygiene measures must be extreme (covering the mouth with the elbow flexed when coughing or sneezing), hand washing and social distancing (avoid contact or closeness to other people).
  4. The passenger and or the companions will be contacted to provide telephone assistance. Then the client will be informed.
  5. If the passenger had services previously, the providers of the services or persons that have been in contact with the traveler must be informed.

Attention to injured persons must be carried out according to the protocol of each activity. When it is not possible to maintain social distancing, respiratory protection, hygiene and disinfection measures must be taken to the extreme.